360 — Privacy Policy

Last Updated: August 2026

360 Digital, Co. (“we”, “our”, “us”) operates the 360 platform, including 360 Chat, 360 Search, 360 Maps, 360 Mail, 360 News, 360 Music, and associated desktop and mobile applications. This Privacy Policy explains what information we collect, how we use it, and the choices you have. We do not run ads and we do not sell your data.

1. Information We Collect

Information You Provide

• Account details: email address, username, password (stored hashed), display name, and avatar
• Profile fields you choose to fill in: bio, tags, and status
• Messages you send in servers, channels, and direct messages
• Content you upload or create within the platform (music, drawings, notes, etc.)
• Age verification information, where required to access certain features
• Support requests or reports you submit to us

Information Collected Automatically

• IP address and general device information at the time of login
• Browser type, operating system, and application version
• Feature usage and interaction patterns, used to improve the Service
• Session tokens stored in your browser to keep you signed in
• Game activity data (session duration, active time, game title) used to calculate Rewards Points

Third-Party Sign-In

If you sign in using GitHub or another supported OAuth provider, we receive your name, email address, and profile picture from that provider. We do not receive your password. You can remove third-party sign-in links from your account settings at any time.

2. How We Use Your Information

We use the information we collect to:

• Operate and deliver the Service, including chat, voice, search, maps, mail, news, and music features
• Authenticate your identity and enforce account security
• Display your profile, username, and avatar to other users where appropriate
• Send you transactional notifications (new DMs, mentions, server activity) if you have them enabled
• Track game activity to award and manage Rewards Points
• Investigate reports of abuse, spam, or Terms of Service violations
• Improve the performance, reliability, and features of the platform
• Comply with applicable legal obligations

We do not use your data to serve you advertisements, and we do not build advertising profiles.

3. Direct Messages and Chat Privacy

Messages in servers and direct messages are stored in our database to deliver them to recipients and to support features like message history and search. We do not read your private messages except where required by law or to investigate a credible abuse report.

End-to-end encryption (ETEE) for direct messages is in development and is not yet active. Until it is available, all messages are encrypted at rest and in transit using AES-256 and TLS 1.3.

4. Rewards and Game Data

When you play games on 360 while signed in, we record session data (start time, active seconds, and game identifier) to calculate Rewards Points. This data is used solely to credit your account and is not shared with third parties. Rewards Points balances, lifetime totals, and membership tier are stored in your profile and are subject to the same access controls as your other profile data.

5. Sensitive Profile Fields

Certain profile fields — including your date of birth, email address, internal mail address, alternate emails, age verification status, and moderation history — are not exposed to other users through normal platform queries. Only you and authorized platform administrators can access this information.

6. How We Share Information

We share information only in the following circumstances:

• Service providers: We use Supabase for authentication, database, and real-time infrastructure. We use Groq and other AI APIs for AI-powered features. These providers process data only to deliver the Service and are bound by data processing agreements.
• Legal requirements: We may disclose information if required to do so by law, court order, or valid government request. Where legally permitted, we will attempt to notify you before disclosing.
• Safety: We may share information to prevent imminent harm to a person or to investigate credible reports of illegal activity.

We do not share your personal information with advertisers, data brokers, or third parties for marketing.

7. Data Storage and Security

Your data is stored on Supabase infrastructure. We apply row-level security policies so that users can only access data they are authorized to see. Data is encrypted at rest and all connections use TLS.

No security system is perfect. We cannot guarantee absolute security, but we take it seriously and work continuously to identify and address vulnerabilities.

8. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate information through your account settings
• Delete your account and associated data by submitting a request
• Request a copy of your data in a portable format
• Opt out of non-essential notifications through your notification settings

To exercise any of these rights, contact us at [email protected].

9. Cookies and Local Storage

We use browser cookies and local storage to:

• Keep you signed in across sessions
• Remember your preferences (theme, notification settings, etc.)
• Maintain session state for the application

We do not use third-party tracking cookies or analytics SDKs that report to ad networks. You can clear cookies through your browser settings, though doing so will sign you out.

10. Minors

360 is not intended for children under 13. Users between 13 and 17 may access the platform subject to age verification and, for certain features, parental consent through our age exception process. We do not knowingly collect personal information from children under 13. If we become aware that we have done so, we will delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post a notice in the platform or send an email to your registered address before the changes take effect. The “Last Updated” date at the top of this page reflects the most recent revision.

12. Contact

For privacy questions or data requests, contact us at:
[email protected] or [email protected]

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